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Refund policy

Cancellation Policy

You have the right to withdraw and cancel this contract within fourteen days without giving any reason.

The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the goods.

To exercise your right of withdrawal, you must notify us (CBDcielo SL) by means of a clear statement (e.g., a letter sent by mail or e-mail) about your decision to revoke and cancel this contract. You can use the attached sample cancellation form for this purpose, but it is not mandatory.

To comply with the cancellation period, it is sufficient that you send the notice of exercise of the right of withdrawal before the expiry of the withdrawal period.

The customer waives the right of withdrawal by opening, bagging, or unsealing the product; or by damaging the packaging after delivery.

For safety reasons, products cannot be refunded, returned, or exchanged after the seal has been broken; or the packaging has been opened.

If the customer exercises their right of withdrawal, the security seal on the product must not be damaged. 

The product must not have been opened or altered and must not show any signs of use. The returned product must be returned in the same condition in which it was delivered.

 

Consequences of Withdrawal

If you cancel this contract within the withdrawal period, we will reimburse all payments which we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the most favorable standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we received the notification of your cancellation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earliest.

You must return or hand over the goods to us without undue delay and in any case no later than within fourteen days from the day on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days. You shall bear the direct costs of returning the goods. You must pay for any loss in value of the goods only if this loss in value is due to a handling of the goods that is not necessary for the examination of the condition, properties and functioning of the goods.

Sample Cancellation Form

(If you want to cancel the contract, please fill out and return this form)

- To CBDcielo SL,

- I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/provision of the following service (*)

- Ordered on (*)/Received on (*)

- Name of Customer(s)

- Address of Customer(s)

- Signature of Customer(s) (only if notice is on paper)

- Date

(*) Delete as applicable.