Trustpilot
Trustpilot

Shipping policy

Our shipping policy is to ship the products within 72 hours after the order is paid with UPS Express Saver. You will receive the tracking number.
The package will be there within next 2-5 business days (Germany + EU).

The delivery obligation is fulfilled by transferring the product or in any case the power of disposal over the products to the user.

It is the user's responsibility to check the condition of the delivered/taken product. The risk of loss or damage to the products due to causes not attributable to CBDcielo SL shall pass to the user if the user or a third party designated by the user, other than the carrier, comes into material possession of the product. 

Should the package show obvious signs of tampering or alteration, the user is also advised to notify Customer Service immediately.